If rankings are based on feedback from users, the report authors did not survey ArcGIS users. In the category of “Product Feature Satisfaction” Esri ranked sixth.Ĭonsider now the criteria of “emotional footprint.” If you have ever been to an Esri User Conference (UC), you know that it is a veritable GIS love fest, and all this emotion is directed at the company that has supported their application development for over 50 years. Under the category of “Vendor Experience and Capabilities,” attributes of trustworthy, respectful, and fair are considered. It also has a lower “emotional footprint” than GE SmallWorld. Esri’s ArcGIS is rated sixth overall third worst in terms of product features and second worst in vendor experience. Regardless of what you think of ArcGIS, whether you are a user or a competitor, the rankings from this report alone would be enough to discount the entire survey. Historically, other market research reports, have consistently acknowledged the leader of GIS products as Esri and ArcGIS as the most utilized geospatial software solution. The Elephant in the Roomįirst, this report has some glaring inconsistencies with respect to how products are ranked. It says, “the top features.” What are the top features? Is it map visualization, querying, map layout and cartographic symbolization? It’s hard to tell and does not specifically identify them. One of the criteria used in the aforementioned report is “Product Feature & Satisfaction” and is measured “by combining users’ satisfaction with the top features with the likelihood of users to recommend the software.” Read this sentence carefully again. Reviews like the one mentioned above have almost nothing to do with functionality or whether the software is adapted to your business objectives.
Reports that include lists of “the best” or “highest CX score” should be read with caution. Recently, a report surfaced on the web–generally a highly reliable source, right?–that listed the “ Best Geographic Information Systems (GIS) Software.” The SoftwareReviews’ report listed 20 software solutions that were considered top choices and offered a buyer’s guide about each software product’s “customer experience,” “emotional footprint,” and customer’s “likeliness to recommend.”įor anyone that is unfamiliar with geospatial technology and looking for a resource to help them purchase a solution, our advice is to question whether the report is from an authoritative source.
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